Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Coordinator, Provider Scheduling assists with the daily operational needs of the department. Provides scheduling review for accuracy, assigns staff accordingly, and works to resolve staffing issues. Tracks and maintains scheduling reports that support operational efficiencies. Establishes effective communication with Advanced Practice Provider and Physician Team Members, as well as contracted Locums providers and contracted providers. Partners with division leadership as well as leadership of related departments with relation to schedule. Maintains relevant administrative support as appropriate to area. Works in tandem with departmental or program leadership to cover the operational needs of staffing the department 24/7.

Coordinate provider schedule as well as assignments to various sites as indicated by department needs (ex. hospital, clinic, surgical)

Accountabilities:
• Coordinates daily, monthly, annual staffing schedules of providers within assigned department(s).
• Resolves staffing gaps with leadership assistance.
• Maintains accurate assignments in the schedule systems data base(s).
• Assists with calendar management of employed provider team as needed by department.
• Meets with providers, manager and site lead to discuss scheduling needs and issues.
• Coordinates orientation of new providers with North Memorial Provider Services and leadership as needed by department
• Establishes relationships with employed, locum and independent contractors to build a team of reliable providers.
• Provides insight to continuous improvements of the staffing and scheduling process.
• Reviews and edits timecards as needed by department may include:Tracking and maintaining reporting on time away for staffing and payroll needs.
• Assist providers as needed department and or Provider Services with CME provider requests and expense reports.
• Provides administrative support as needed by department for learners with relation to onboarding and scheduling clinical rotations.
• Supports Providers with scheduling meetings with team members as needed by department.
• Optimizes the functionalities in the Scheduling Software
• Maintains administrative contact lists of providers as needed by department .
• Orders business cards, lab coats, pagers and office supplies as needed by department
• Manages providers mail as needed by department.
• May be tasked with general administrative support duties for the department.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
Compliance
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Requirements

Education

• High School Education required.
• Associate or bachelor's degree preferred.
   

Experience

Experience
• 2 years' experience with scheduling in a complex Healthcare setting highly desirable 
• 2 years' experience with customer service relevant to working with physicians and APPs desirable.
• Experience using scheduling software or equivalent.
Knowledge, Skills and Abilities
• Proficiency with Computer Skills: Microsoft, Outlook, Excel, Teams as example but not limited to.
• Preferred experience in scheduling software systems such as QGenda and or AMION.
• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Attention to detail and accuracy required.
• Ability to prioritize tasks and multi-task in high pressure fast-paced environment.
• Ability to work independently.  

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.