Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
• Use of pronoun badges and preferred names
• Encouraging cultural awareness through education and training

About this position

The IT Instructional Designer is a software education expert. They implement processes that support the organization’s commitment to education. This role is responsible for the development of highly effective training programs, including the design of training documentation and collateral (to include tip sheets, quick start guides, classroom training presentations, training agendas, eLearning modules, Upgrade demonstrations, user feedback reviews, and application competencies), in collaboration with the IT Classroom Education Specialists. This position maintains their applications’ training environment by building and maintaining training patients, users, functionality, personalization, etc. The IT Instructional Designer completes LMS course creation, participates in application testing to demonstrate quality assurance and provides user support for applications as needed. This role works closely with the IT Classroom Education Specialists to ensure effective training delivery. They support the Classroom Education Specialists in synthesizing changes and integrating them into the training plans.

The IT Instructional Designer will have focused areas of expertise, either applications or modules within an application. Focus areas include: patient access applications, revenue cycle applications, clinical applications, ancillary department applications and/or administrative or corporate applications. Instructional Designers will also serve as administrators of applications utilized by the organization for education purposes (i.e., organizational LMS system, training content management system).

Requirements

Education

• Bachelor’s Degree in business, healthcare, education, computer science or a minimum of 3 years creating training materials or curriculum in a preceptor, mentor, or training position.
• Healthcare background highly preferred
• Epic proficiency and/or certification in focused areas highly preferred
   

Experience

Experience
• Minimum of 3 years' experience within a complex information technology environment with a focus on application use and support,
• Minimum of 3 years utilizing desktop applications (Windows, MS-Office, internet, e-mail, calendar scheduling) and collaboration tools, such as Microsoft Teams, Zoom, WebEx, etc.
• Familiarity with use of LMS systems (ex: HealthStream) for course assignment and classroom registration/attendance tracking is preferred.
• Experience in maintaining trainee engagement in classroom settings.
• Demonstrated experience in curriculum design, instructional design, and adult learning principles required.
• Experience in creation of training plans and documentation is highly preferred.
• Minimum 3 years' experience within a healthcare setting preferred

Knowledge, Skills and Abilities
• Excellent communication skills and a demonstrated ability to communicate effectively with all levels of an organization.
• Demonstrated small and large group presentation/facilitation skills.
• Knowledge of workflow/process investigation and documentation.
Excellent classroom management skills, including the ability to adapt training methodology on the fly to meet trainee needs.
• Strong problem solving and organizational skills
• Demonstrated ability to work independently and efficiently, as well as collaborate effectively with others to meet common goals.
• Strong demonstrated customer service acumen.
  

Licensure/Certification

Maintain professional/clinical competence, certification and/or licensure as applicable - NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.