Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Revenue Cycle Business and Systems Specialist is the primary resource for analytical insight, narration and reporting needs of Revenue Cycle Departments for Senior Management.

This position’s main responsibilities include: Consulting Senior Leadership on Accounts Receivable (AR) and other macro financial trends/ risks and providing operational analysis insight to leaders on potential improvement initiatives. Collaborating system-wide for identifying Key Performance Indicator (KPI) related risks, developing and maintaining Financial and Revenue Cycle (RC) report(s) and providing interdepartmental education related to KPIs.

Requirements

Education

• Bachelor’s degree in business, finance or related field   

Experience

Preferred Knowledge, Skills and Abilities
• Strong interpersonal skills and ability to form effective working relationships with multiple partners with varied business interests and priorities.
o Team member relations skills and experience to engage with all levels of staff, leadership and senior leadership.
• Knowledge of Healthcare Revenue Cycle models and systems such as: Billing/ Claims Adjudication, Clearing house platforms, payer processes, denials and write offs and contracting terms and negotiations.
• Experience and exposure in a variety of RC core areas including but not limited to: Business Office, Registration, Charge Capture, Coding, Patient Access etc.
o Extensive understanding of RC functional areas and how various key functions impact measurement/ indicators.
o Strong analytical and problem solving skills and extensive knowledge and experience with process improvement methodologies and measurement.
o Ability to integrate with significant system wide performance projects (i.e. consulting engagements)
o Extensive knowledge of measurement and reporting systems as well as ability to understand, navigate, and oversee the big picture as well as individual projects.
o Ability to collaborate throughout the RC and various related business owners.
• Demonstrated ability to coordinate, multitask and prioritize specific projects as well as broad system strategic initiatives (including reporting and time sensitive projects concurrently).
o Able to understand complex information and convey it to a variety of internal stakeholders in an easy-to-understand manner to foster partnership.
• Experience in RC Reporting:
o Knowledge of relational databases and reporting tools such as: Clarity, Crystal and SQL. (Join types, tables, data types)
o Able to create custom reports related to Finance, Revenue Cycle or Strategic Goals.
o Expert in Microsoft applications such as Excel.
o Knowledge of EPIC's reporting workbench, work queues, CFB, DNFC, DNFB, DNB, and Stop Bills.

Experience
• Minimum 3 years in Healthcare working in Revenue Cycle, patient accounting/ patient access systems, performance improvement or healthcare business operations
• 2+ years of prior consulting experience preferred

Preferred Experience
• Minimum 3 years in data mining or analytics
• Minimum 3 years working directly in EPIC
• Certification with electronic health record (EHR) systems such as Epic preferred
• Minimum 3 years of Microsoft applications, expert in excel preferable
  

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.