Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Application Administrator, Senior, is an application design and configuration expert for vendor-purchased and NMHC developed applications. Acts as liaison with designated department business owners and super users, application vendors, educators, and support staff regarding application upgrades, requests, and optimization. The Application Administrator, Senior, will often be experienced in multiple areas of expertise, being cross trained on related applications. Application focus areas include patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position will function as an application team member, often acting as a resource and mentor for other team members as well as across other IT Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proactively initiates and participates in IT workflow definition and monitoring of processes including 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) IT Project Management.
• Analyzes customer support issues to identify application and system problems and determines solutions in a timely and accurate manner. Collaborates with other IT staff to coordinate interdependent team activiities.
• Accurately and efficiently works to provide application workflow and functional analysis, build and configuration, unit and integrated testing, and plans for transition to application ongoing support.
• Performs basic project planning and management for optimization and small projects as needed.
• Provides proactive lifecycle management of IT application services. Facilitates existing, and assists in development of future, IT services provided by the team.
• Understands workflows with the objective to provide application and Reporting Workbench reports to meet business owner needs. Works with Measurement & Reporting staff to align workflows for Clarity reports.
• Participates in downtime, communication and recovery processes for application environments.
• Serves as a senior level resource and mentor to other IT staff to promote knowledge sharing and professional growth. Models North Memorial desired behaviors and culture.
• As Access Control Administrator for assigned applications, grants, revokes or changes computer access as requested and approved per North Memorial policies and procedures. Participates in guiding information requests and processes as needed for audit and access reporting.


• Provides contract rate analysis and impacts in response to departmental requests.
• Assists Financial Analysts with issues related to contracting and reimbursement.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where it is deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Requirements

Education

• BA/BS in information technology, healthcare or business related degree preferred
• Associate Degree in related field required with 7 years of application use within a business
and healthcare IT experience.   

Experience

• Minimum of 5 years in a healthcare related field, using information technology in daily operations
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated expertise and efficiency in customer service methodology and accountability.
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools.
  

Licensure/Certification

• Maintained professional/clinical competence, certification and/or licensure as applicable
• Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion

Certification in Epic Cadence and Referral modules preferred. Additional certification in Epic Prelude a plus but not required.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.