Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Sr. Communications Consultant is a trusted and experienced communication professional, always ready to support any communications challenge where needed and appropriate. This role supports leaders and team members across North Memorial Health through strategic communications counsel on critical business initiatives, creating plans, crafting communications, and advising key business partners to align, strengthen and drive growth in our business. Healthcare is complex, so this role brings mastery in streamlining and simplifying difficult subject matter to ensure things make sense for all – or at least the intended audience. During implementation, this individual draws upon new and existing internal communication channels to engage team members in key organizational information and ensure they feel connected to North Memorial Health, informed about their work and strategically aligned with the direction of our growing organization.

Requirements

Education

• Bachelor's degree in Marketing, Communications or related field or equivalent experience   

Experience

Experience
• Minimum of five years of experience in internal and/or external communications or corporate communications required, preferably in a healthcare environment.
• Experience advising executives and senior leaders on communications approaches and building communication plans.
• Experience working in complex corporate or consulting environment where translation and simplification were critical to success.
• Writing (AP style), editing, proofreading and production management experience.
• Demonstrated experience with digital content development and distribution.

Accountabilities:

• Lead strategic communication efforts for critical business initiatives by creating plans, crafting messaging, and advising key business partners.
• Drives the development and execution of measurable, results-driven internal and external communication programs.
• Identifies opportunities for efficiency in work processes and innovative approaches to completing scope of work.
• Takes pride in colorfully understanding the audience mindset/voice of patient perspective that stakeholders are seeking to connect with to drive and inform strategies and tactics.
• Contributes to the strategy and execution of internal communication channels, including insightful and engaging internal news stories, informational articles and other written materials that support organizational goals.
• Provides guidance and counsel to internal clients to determine communication needs and works with leaders to develop and implement internal communications plans.
• In partnership with communication team leadership, key internal stakeholders and PR agency partners, support proactive and reactive PR efforts, storytelling and other strategic external communication initiatives.
• Supports crisis communication needs and Public Information Officer (PIO) role on a rotating basis with other members of the communication team.
• Writes, edits and proofreads copy and content for a variety of print, broadcast and online applications.
• Works closely with Marketing, CX and outside partners to manage aligned communications, production of materials, etc.
• Ensures compliance with brand identity standard for internal materials, through partnership with Marketing.
• Accepts other duties as assigned to promote the accomplishment of organizational goals driven by the strategic plan.
• Accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.

Knowledge, Skills, and Abilities
• Excellent writing and editing skills and attention to detail.
• Experience with various email marketing platforms (mail chimp preferred).
• Ability to work with design tools such as Adobe Creative Suite, along with basic knowledge of HTML/CSS.
• Creative storyteller with strong verbal and written communication skills.
• Strong organizational skills and ability to meet deadlines while managing multiple projects concurrently.
• Ability to manage complex projects from planning to implementation.  

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.