Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
• Use of pronoun badges and preferred names
• Encouraging cultural awareness through education and training

About this position

The North Memorial Health (NMH) Inpatient Coding and Clinical Documentation Improvement (CDI) Manager will oversee all inpatient hospital (HB) coding and inpatient CDI initiatives across the full spectrum of NMH care settings. The Manager is responsible for managing all aspects of the inpatient coding process to support accurate and efficient coding and developing and maintaining consistency across the inpatient clinical documentation program.

The Manager will manage staffing, distribution of work, dissemination of current coding guidelines and modern technology information, and inpatient coding quality assurance. The Manager will be responsible for leading the unit to ensure activities are completed timely and accurately within established guidelines and regulations. Additional responsibilities will include managing, tracking, and facilitating policies and procedures while maintaining customer satisfaction and adherence to healthcare system policies.

The Manager will supervise the Inpatient Coding and CDI Units and lead the overall strategic direction and performance of the following functions:

Provider Education Strategy: Develop and maintain standardized curriculum, provider metrics, and an escalation process for timely communication and feedback. Implement regularly scheduled educational programs that meet physician needs. Provide regulatory updates to physicians and serve as primary resource to physicians for inpatient documentation and coding issues.

Inpatient Clinical Documentation Improvement: Facilitate and obtain appropriate and high quality medical record documentation to support appropriate severity of illness, expected risk of mortality and complexity of customer care. Measure CDI team member performance and key physician opportunities and trends.

Epic Provider Workflow (Clinical Documentation & Coding): Partner with clinical and IT team members to enhance the Epic workflows to further support comprehensive and accurate provider documentation, charge capture and coding. Participate in planning, design, and communication forums to ensure timely response times between inpatient Coding and Providers.

The Manager will also be responsible for developing communications summarizing program successes, results and opportunities and sharing regular updates with clinical and finance team members. The Manager is expected to partner closely with Clinical, Operations, Revenue Cycle, and Health Information Management (HIM) leadership to assure the smooth operation of the inpatient coding and CDI functions while keeping with the NMH mission and values.

Requirements

Education

• Minimum Bachelor's Degree; Business or Health related degree preferred.
• An equivalent combination of education and experience may be considered.   

Experience

• Minimum five (5) years of experience in a healthcare setting is required.
• Minimum three (3) years Supervisory experience preferably within a Hospital, HIM Department, or Revenue Integrity Department.
• Preferred, demonstrated experience managing a team.
• Experience in customer service skillset with the ability to work effectively with management, team members and physicians.
• Experience with process improvement and change management.
• Experience in problem solving, critical thinking and analytical skills and demonstrated leadership, supervisor, training and coaching skills.
• Ability to abstract from medical records, reports, chart entries, and related account documentation required. • Establish and maintain effective working relationships with other team members, customers, organizations and external customer.
• Ability to motivate and create a team environment, prioritize work distribution, exceptional organizational and time management skills.
• Ability to navigate across multiple customer demands and balance competing priorities successfully.
• Ability to focus on problem or task and articulate a resolution in a prompt, productive and efficient manner. Recognizes, evaluates, solves problems and corrects errors.
• Requires effective verbal and written communication skills.
• Requires effective time and project management skills.
• Requires ability to understand and implement protocols.
• Requires strong analytical and global thinking skills.
• Requires the ability to lead and coach team members.
• Requires a self-motivated individual with the ability to think critically and work independently.
• Ability to analyze, identify and articulate identified trends and report trends succinctly in a clear and concise manner.
• Requires experience with computer database management.
• Requires Microsoft Office skills (data manipulation in Excel).
• Epic Health Information System navigation, WQ management, and reporting knowledge preferred.  

Licensure/Certification

• Maintained ICD-10 trainer certification required and maintained (prefer upon hire, and if not, required to obtain upon a mutually agreed upon timeframe) - NMHA STandard

• Coding Certification or Nursing background required - NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.