Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Responsible for the oversight and coordination of the quality and patient safety program for North Memorial Health hospitals and clinics. Facilitates an atmosphere of interactive management and develops relationships among clinical and operational professionals, risk management, and administration. This position has emphasis on the management of quality improvement and patient safety, including, but not limited to: incident reporting system oversight, patient experince, prevention of adverse health events, root cause analysis an action planning, incident data trending and improvement, endorses and improves a strong patient safety culture, supports the organizational framework for quality management system (QMS), and collabroates with medical staff on provider quality and peer review.

The Quality and Patient Safety Manager coordinate the operations of one or more defined areas in the Quality Department. The manager is accountable to the System Quality Director and supports, facilitates, role models, and operationalizes the mission, vision and values of North Memorial Health.

Requirements

Education

• Bachelor’s Degree in a healthcare, business or related field required
• Masters in a healthcare, business or related field preferred.
   

Experience

Experience
• Three to five years' experience in quality and customer safety,
• Two years leadership experience
Knowledge, Skills and Abilities
• Demonstrated verbal, written and formal presentation skills.
• Demonstrated leadership skills, including team building, supervision, problem solving, conflict resolution and change management.
• Management and leadership of Root Cause Analysis process that identifies issues and builds corrective action that improves care and supports accountability.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Effective leader with strategic orientation; superior judgment and disciplined decision-making approach, analytical, problem solving, negotiation and conflict resolution skills.
• Excellent planning, organizational, project, time management, multi-tasking, prioritizing, oral and written communication skills.
• Excellent interpersonal skills, team-oriented approach and ability to establish rapport quickly and collaborate effectively.
• Effective in meeting and exceeding customer satisfaction, team member engagement, departmental/hospital performance and quality goals.
• Ability to build, maintain and manage relationships and partnerships within departments & industry.
• Initiative and versatility in partnering with internal customers/team members and external partners to identify performance gaps and develop integrated solutions.
• Self-starter; highly motivated with the ability to work independently and/or collaboratively.
• Ability to maintain quality and safety standards.
• Solid PC skills to include MS applications, Internet, etc.
• Must be able to read, write and speak effectively in English.  

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.