Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

Overview
Join North Memorial Health IT and gain valuable experience through exposure to enterprise-scale collaboration tools, IT governance and service desk operations while providing front line support for the Microsoft 365 Cloud Platform including SharePoint, OneDrive, and Microsoft Teams.
• Duration: 6 months, ~30 hours per week (typically, Monday–Friday, 8:00 a.m. – 2:30)
• Format: Hybrid: remote and onsite.

What You’ll Do:
As an M365 Intern, some typical activities you may participate in could include:
• Cloud Migration Support : Assist with on-prem to cloud migration planning and user readiness/training activities.
• Incident Support : Provide user assistance through basic troubleshooting and by answering how-to questions.
• M365 Message Center & Roadmap Triage: Learn about platform security and upkeep by reviewing M365 Message Center posts and Roadmap updates.
• Knowledge Management: Support Help Center by creating new or updating existing Knowledge Base articles.
• MTR (Microsoft Teams Rooms) Support: Learn about MTR collaboration systems including room planning, hardware installation, system commissioning, and end user support.

What You’ll Learn:
Under mentorship from IT Collaboration Analysts, you’ll:
• Expand your M365 knowledge and experience.
• Build professional and technical confidence and transferable skills.
• Gain real-world experience in live collaboration environments and through participation in enterprise IT projects.
• Build technical problem-solving skills through structured tasks.
• Strengthen technical writing and documentation ability.

What We’re Looking For:
• Currently, pursuing a degree in Computer Science, Information Technology, or a related field preferably within a year of or recently graduated.
• Minimum 3.0 cumulative GPA.
• Self-motivated and eager to learn.
• Strong interest in IT systems and technology solutions.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and the ability to prioritize tasks effectively.
• Good communication and interpersonal skills.
• Ability to work well within a team and collaborate effectively.
• Ability to work effectively both in-person and remotely using collaboration tools.
• Eagerness to learn and contribute to real-world M365 projects.
• Basic understanding of M365 platform including Sharepoint, One Drive, and Teams.
• Applicants must have reliable means to commute between various on-site locations.

Experience

• Basic knowledge of department functions and equipment  

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.