Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
• Use of pronoun badges and preferred names
• Encouraging cultural awareness through education and training

About this position

As a pivotal member of the North Memorial Health Medical Staff Office, the Medical Staff Coordinator drives the success of our operations through a dynamic and engaging role. This position offers the opportunity to contribute to key areas such as regulatory compliance, credentialing and privileging, medical staff governance, performance management, bylaws and policy management, clinical education, membership status, communications, annual dues, and medical staff events.  This work is critical to maintaining the integrity and quality of our healthcare services, ensuring that all providers meet the necessary standards to deliver safe and effective care.  This role will be at the forefront of analyzing and crafting impactful presentations and reports on practitioner performance, ensuring data is insightful and well-structured. By building strong, collaborative relationships across multidisciplinary teams, this role will play a crucial role in advancing our system initiatives and achieving organizational goals.

Essential Duties and Responsibilities:

• Facilitate strong working relationships with executive leadership, clinical and operational leaders, and the medical staff.
• Ensure compliance with medical staff bylaws, policies, accreditation standards, and state laws.
• Support medical staff committees including but not limited to agendas, minutes, and attendance.
• Review and analyze credentialing files for committee recommendations to include recognizing, investigating, and validating discrepancies and adverse information obtained.
• Track and monitor the Ongoing Professional Practice Evaluation process for regulatory compliance.
• Analyze and prepare presentations and reports regarding practitioner performance improvement to ensure quality/competence data is clear, concise, and structured.
• Coordinate status changes (resignations, leaves, category changes) with leadership.
• Design and improve medical staff office processes, governing documents, and policies.
• Assist with clinical privilege development and maintain the privilege database.
• Distribute Board Approval and welcome letters.
• Update provider contact information ensuring data integrity.
• Coordinate new medical staff orientation and related materials.
• Communicate new appointments to clinical departments and stakeholders.
• Manage medical staff dues, fees, and finances.
• Coordinate medical staff officer elections.
• Organize medical staff engagement and recognition events.
• Distribute medical staff rosters and reports as needed.
• Coordinate annual training for medical staff.
• Perform other duties to support organizational goals.
• Demonstrate and maintain proficiency in required skills, improving and upgrading as necessary.
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Education:

Bachelor's Degree in health care related field or business, or three years’ experience in lieu of degree

Experience, Knowledge, Skills and Abilities:

• Three or more years of experience in the areas of medical credentialing/privileging, health plan enrollment, health plan contracting, medical coding/billing, or other health care industry environment
• Knowledge of accreditation and regulatory standards, and other applicable regulations as they relate to the medical staff.
• Ability to work independently with minimal or no direct supervision.
• Detail-oriented, resourceful, self-starter and team player who works well alone or in a group
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience.
• Independent problem solving and decision-making abilities.
• Demonstrated ability to collaborate with managers, administrative staff as well as medical staff members and to interact with all levels of team members.
• Ability to be balanced and flexible in a high-volume environment, where matters of confidentiality are routinely discussed.
• High level of comfort with technology, including data entry and matters of data integrity
• Ability to work under stress and to respond quickly in emergency situations.
• Exceptional customer service, interpersonal, organizational, business communication and time management skills.
• Effective planning, organizational and detail-oriented skills with ability to prioritize multiple projects and adjust workload accordingly.
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer.
• Proficient computer/word processing skills.
• Must be able to read, write and speak effectively in English.

Licensure/Certification(s) Preferred:

CPCS (Certified Provider Credentialing Specialist) 

CPMSM (Certified Professional Medical Services Management)

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.