Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative
• Use of pronoun badges and preferred names
• Encouraging cultural awareness through education and training

About this position

The Medical Staff Coordinator serves as a subject matter resource on medical staff services and essential link between senior management, clinical leaders, committee chairs, and medical staff to coordinate the operational processes, communications, and ongoing credentialing, privileging, and medical staff governance functions of the health system’s facilities, including Maple Grove Hospital and North Memorial Health Hospital. Under limited supervision, responsible for review, analysis and follow up of credentialing and privileging applications, maintaining strict confidentiality and ensuring compliance with medical staff bylaws, organizational policies and accrediting and regulatory agencies. Works collaboratively with other medical staff office & credentialing personnel, and department & senior leadership. Actively and consistently demonstrates the mission, vision, values and guiding principles of North Memorial Health.

Requirements

Education

• Undergraduate 4-year degree required in a healthcare or business related field (directly related experience may be substituted for part of educational requirement)   

Experience

• Required: Three or more years of experience in the areas of credentialing, privileging, payer enrollment, coding, hospital administration, surgical center, medical group, or other healthcare-based environment preferred, or equivalent experience with transferable skills
• Preferred: Two or more years experience in a medical staff office setting or with credentialing initial appointment and reappointment applications in an acute care hospital

Knowledge, Skills and Abilities
• Knowledge of accreditation and regulatory standards, and other applicable regulations as they relate to the medical staff.
• Ability to work independently with minimal or no direct supervision.
• Detail-oriented, resourceful, self-starter and team player who works well alone or in a group
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience.
• Independent problem solving and decision-making abilities.
• Demonstrated ability to collaborate with managers, administrative staff as well as medical staff members and to interact with all levels of team members.
• Ability to be balanced and flexible in a high-volume environment, where matters of confidentiality are routinely discussed
• High level of comfort with technology, including data entry and matters of data integrity
• Ability to work under stress and to respond quickly in emergency situations.
• Exceptional customer service, interpersonal, organizational, business communication and time management skills.
• Effective planning, organizational and detail-oriented skills with ability to prioritize multiple projects and adjust workload accordingly.
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer.
• Proficient computer/word processing skills.
• Must be able to read, write and speak effectively in English.

Licensure/Certification

Certified Professional in Medical Staff Management (CPMSM), or Certified Provider Credentialing Specialist certification (CPCS), required or if new to the field certification required within 4 years

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.