About North Memorial Health

At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.

About this position

The Health Unit Coordinator (HUC) is assigned to help in coordinating an efficient customer care unit by providing prompt, accurate and courteous processing of information. Performs reception and clerical activities and works to maintain unit workflow for staff, physicians, customers and families. Participates in the execution of Patient Safety goals including customer privacy, accuracy of customer identification, improving the effectiveness of communication among caregivers, and responding to customer alarms by alerting appropriate staff.

What we’ll expect from you

• Provides main customer service for the unit: welcomes and receives customers, families and visitors; answers questions (both by phone and in person) and provides information as appropriate.
• Assists nursing staff with non-medical customer requests, including orienting customers to in-house video system, updating in-room communication boards, refill waters.
• Demonstrates accurate and efficient use of information systems (computer, fax, copiers, printers, telephone, customer/staff call systems).
• Provides Electronic Health Record and charting assistance to physicians and nurses as needed, including but not limited to task lists, discharge requirements and dietary requests.
• Maintains and orders unit specific supplies.
• Communicates pertinent information to the charge RN, physicians, nursing staff and other care team members to facilitate continuity of customer care and work flow.
• Coordinates treatments and appointments with other departments.
• Promotes and maintains a safe physical environment. Responds promptly and effectively to emergency and unsafe situations in accordance with job expectations.
• Answers and responds to call lights (via phone and in person).
• Participates in the ongoing development of the HUC role through working with peers, HUC students and co-workers to maintain and improve the effectiveness of the role.
• Utilizes resources appropriately and for designated purposes.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. • Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• High school graduate or GED required.
• Completion of a Health Unit Coordinator Program or Medical Secretary Program preferred.   

Experience, Knowledge, Skills, Abilities 

• Minimum of two years of experience as a Health Unit Coordinator, Medical Secretary, or related role in a hospital setting required. Recent education (HUC, Medical Secretary Program, or similar) will be considered in place of experience. • Detail oriented.
• Excellent time management skills. Ability to prioritize and organize tasks in a fast-paced environment and handle high-stress situations.
• Basic knowledge of medical terminology.
• Ability to collect data and write reports and correspondence. Legible handwriting required.
• Strong customer service skills and ability to deal with stakeholders with respect and in a courteous and positive manner.
• Strong keyboarding skills. Skill in use of computer applications to include the Microsoft Office applications: Word and Outlook; and Electronic Health Record (EPIC preferred) is required.
• Strong communication and telephone skills.
• Ability to establish effective relationships with health care team members.
• Proficiency with written and spoken English language sufficient to perform the essential functions of the position.