About North Memorial Health

At North Memorial Health, you’re part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.

About this position

The Telecommunicator will be required to triage all calls received in the Communication Center and accurately document required information. The Telecommunicator will also provide approriate and timely Pre-Arrival Instructions to customers that require them. The Telecommunicator will work closely with the EMD/Dispatcher to insure that transportation requests are handled efficiently.

What we’ll expect from you

Accountabilities:
• Triages incoming 911 calls and provides Pre-Arrival Instructions to the caller when appropriate.
• Triages interfacility transportation requests, both emergent and non-emergent, to insure the transportation unit is staffed to deliver the appropriate level of care required by the customer and is consistent with state and local laws.
• Receives and documents incoming information and relays it to designated recipients.
• Works collaboratively with the department and other public service agencies to determine the need for additional resources, i.e. ambulances, first responders, specialized rescue equipment/teams.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.

Compliance
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• High School Graduate or equivalent (GED)
• Medical terminology course work or equivalent preferred   

Experience, Knowledge, Skills, Abilities 

Experience
• (Must meet a minimum of one requirement below)
• 1 year experience working in a medical setting with emphasis on incoming multi-line phones ,triaging of calls, patient intake, or appointment scheduling
• OR
• 2 years experience working in customer service with an emphasis on multi-line phones in a call center environment
• OR
• Completion of the Emergency Telecommunicator (ETC) Course and Certification through International Academy of Emergency Dispatchers (IAED)

Knowledge, Skills and Abilities
• Requires the ability to multi-task, problem solve and make effective decisions under pressure.
• Requires the ability to work independently and in fast paced, high intensity team environment
• Requires the ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public.      

Licensure/Certification(s) Mandatory

Current EMD certification through Medical Priority Dispatch or be able to obtain within 6 months of hire

Licensure/Certification(s) Mandatory where Applicable

Current EMD certification through Medical Priority Dispatch or be able to obtain within 6 months of hire     

Licensure/Certification(s) Preferred