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Provider Onboarding Liaison

Robbinsdale, MN

About North Memorial Health

At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.

About this position

The Provider Onboarding Liaison provides comprehensive coordination and a single point of contact of onboarding efforts used to bring on new providers into North Memorial Health Care and creates a positive integration experience. This position will lead the functions and services of the enterprise-wide physician and advanced practice provider onboarding program, delivering individual assistance to new providers, helping them to navigate the numerous groups that interface with the provider obtaining appropriate access to systems. The Provider Onboarding Liaison delivers a concierge-like and seamless provider new-hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment on-boarding process from the time the provider contract is signed, until after the provider begins employment. The individual serves as a “co-pilot” to the provider ensuring that their onboarding process is efficient and satisfying, while delivering an unmatched level of customer service. The relationship with new providers begins immediately after acceptance and continues through their entire first year of employment as they integrate into the North Memorial system.

 

What we’ll expect from you

Accountabilities:
• Works closely with individual providers and keeps internal stakeholders, including the medical director and operational dyad, apprised of the provider’s onboarding status.
• Serves as the main point of contact for the provider and answering, in a timely manner, any questions about the process
• Informs stakeholders of their role in the process and works collaboratively to resolve any issues as they arise.
• Facilitates with appropriate internal partners (including practice operations, business development/marketing, IT, Coding, Dragon, Team Member Health,), to ensure new hires have the information and tools they need to successfully begin their role with the organization
• Develops provider orientation customized training, orientation (corporate and department), and year-long integration itinerary across enterprise functions, and also specialty specific.
• Facilitates provider orientation and shepherds providers throughout their pre-boarding and onboarding day activities.
• Coordinates, schedules, and tracks status of individual provider onboarding activities, milestones, and events.
• Works in both a self-directed environment and in partnership with the Provider Services team.
• Uses providers’ start dates, external and internal deadliness, and clear deliverables to guide actions.
• Uses critical thinking, relationship building and collaboration to meet required goals.
• Acts as a liaison between the Central Medical Staff Credentialing Office (MSO), payer enrollment, HR and the provider.
• As a part of the larger Provider Experience team, duties may also include being asked to support the Provider Business Partners, Provider Recruiters, and the Manger of Provider Experience with initiatives and projects in addition to the positions' primary focus of ensuring a seamless onboarding experience for providers.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.

Compliance
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial’s Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• Bachelor’s degree in Human Resources, Business or related field required.
• Three (3) years professional health care experience may substitute for a Bachelor’s degree.   

Experience, Knowledge, Skills, Abilities 

Experience
• In addition to a Bachelor's degree (or substituted experience), minimum of three (3) years progressively responsible health care experience including high level customer relations experience.

Knowledge, Skills and Abilities
• Ability to provide professional consultation to leaders.
• Working knowledge of several human resources disciplines, including compensation practices, organizational diagnosis, diversity and performance management.
• Excellent verbal and written communication, interpersonal, negotiation and customer service skills.
• Ability to integrate big and small picture, strategic and short term perspectives, planning and implementation to drive optimal results.
• Self-directed and motivated to independently observe, analyze and find solutions to a variety of Provider related questions and issues.
• Ability to manage multiple priorities.
• Ability to effectively problem solve using a variety of work related and interpersonal skills.
• Ability to build and maintain effective working relationships with other people, both internal to the organization and external to the organization.
• Strong attention to detail.
• Proficient in computer software, particularly with Microsoft Windows applications including Word, Excel, and PowerPoint.      

Licensure/Certification(s) Mandatory

 

Licensure/Certification(s) Mandatory where Applicable

    

Licensure/Certification(s) Preferred

    

Posting Date:


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EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: 763-581-6947. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: 763-581-6947.


INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy



North Memorial Health

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A culture of unmatched customer service

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A culture of unmatched customer service

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A culture of unmatched customer service

Ready to be inspired? Join an empowering, supportive, and responsive environment that delivers unmatched experience to customers across the Twin Cities. Join our health family at North Memorial Health.

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North Memorial Health has always provided an equal opportunity for me to excel within this organization while pursuing a passion to help others with the support of a true team!Robert, North Memorial Health Pharmacy Technician

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