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Security Officer

Robbinsdale, MN

About North Memorial Health

At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.

About this position

Proactive in providing a safe and secure environment for customers, visitors, team members and medical staff. May act as Senior Officer in charge.

$2000 Sign-on Bonus

This position is eligible for a sign on bonus. Current team members or former team members employed by North Memorial Health, Maple Grove Health or Blaze Health in the last six (6) months are not eligible to receive a sign on bonus. Sign-on bonuses have a repayment commitment, and a prorated repayment is required if the commitment is not fulfilled. 

What we’ll expect from you

• Conducts tours of the medical center maintaining visibility and assistance to staff, customers, and visitors and ensuring security, and to detect and prevent fire, theft, property damage and unauthorized persons.
• Escorts customers, visitors and staff to the ramps and lots.
• Assists police departments with disruptive persons and crisis customers.
• Initiates and follows standard operating procedure for disaster and weather incidents as per department protocol.
• Assists in Aircare customer transport as needed.
• Removes individuals who exhibit inappropriate behavior, disorderly conduct and/or who pose a threat to staff, customers and visitors from hospital property.
• Assists nursing staff in maintaining a safe environment through verbal and physical control of confused or disruptive customers.
• Controls fire incidents until the fire department arrives and serves as a liaison with the fire department.
• Makes rounds of entire campus to detect and report hazards and takes appropriate, corrective action as indicated by the hazard.
• Conducts hospital fire drills as scheduled.
• Instructs hospital team members on standard operating procedures for life safety issues, severe weather, external and internal disasters, and personal safety. Acts as a liaison to other hospital departments.
• Utilizes the security dispatch and report writing system.
• Documents reports, including details, and follow up investigations in the event of stolen property, accidents, safety/security violations, fire hazards, and violent incidents
• Provides assistance to all departments as needed.
• Facilitates necessary paperwork for release of bodies and limbs to authorized funeral home or medical examiner.
• Assists with parking, traffic problems and enforces parking regulations.
• Procures supplies from Materials Management on an emergency basis.
• Opens non-flammable gas cylinder room for public safety agencies. Documents release of cylinders. Unlocks doors as requested and authorized
• Notifies Maintenance Department when defects are discovered or reported.
• Secures cash and receipts from departments as needed. Provides money escorts for various departments.
• Secures/dispenses customer valuables and accurately logs all valuables accepted/dispensed by the department.
• Releases organizational keys to authorized persons, e.g. vendors, contractors, etc.
• Secures/safeguards police officer's weapons.
• Secures/safeguards all property noted to be evidence by law enforcement agencies.
• Scheduled Security Posts: Monitors ED CCTV; Maintains on-going communications with triage nurse, primary care nurses, and/or administrative designee.
• Senior Officer in Charge Functions/Tasks: Established and coordinates daily work schedules and security post coverage. Ensures proper documentation is completed per department guidelines. Ensures any emergent conditions are immediately corrected and reported to the appropriate individuals.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. • Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• High School diploma or equivalent (GED) required.
• Associate's Degree in Criminal Justice preferred.
• Must satisfactorily complete defensive tactics course within six months of employment, or have documented equivalent training (having occurred within the past twelve months prior to employment)   

Experience, Knowledge, Skills, Abilities 

Must have one of the following:
• 3+ years providing direct customer service utilizing conflict resolution skills on a daily basis.
• 2+ years direct patient contact in a level I trauma center in an emergency department setting.
• 1+ years of security, law enforcement and/or military experience. • Basic computer knowledge required      

Licensure/Certification(s) Mandatory

• Must have the International Association of Hospital Security and Safety Basic Certification or complete within 6 months of hire for full time and regularly scheduled part-time team members. Casual team members within 12 months of hire.
Federal Requirement.
• Valid class D driver's license in state of residency with acceptable driving record.
NMHC Standard
• Must be qualified by North Memorial Health Care Department of Transportation to operate hospital vehicles. NMHC Standard

Licensure/Certification(s) Mandatory where Applicable

    

Licensure/Certification(s) Preferred

    

Posting Date:


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EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: 763-581-6947. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: 763-581-6947.


INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy



North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.

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A culture of unmatched customer service

Purpose, meet passion. North Memorial Health is big enough to allow for professional and personal growth, but small enough to see your dedicated work driving change.

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A culture of unmatched customer service

This isn’t healthcare as usual. We support our team members in developing inventive approaches to achieving our customers’ best health and wellbeing. Here, every team member can make their mark, and that’s the way we like it.

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A culture of unmatched customer service

More than a workplace — a health family. North Memorial Health offers a competitive and comprehensive benefits program to support team members through health, financial, career growth and work/life balance.

Explore North Memorial Health

A culture of unmatched customer service

Ready to be inspired? Join an empowering, supportive, and responsive environment that delivers unmatched experience to customers across the Twin Cities. Join our health family at North Memorial Health.

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North Memorial Health has always provided an equal opportunity for me to excel within this organization while pursuing a passion to help others with the support of a true team!Robert, North Memorial Health Pharmacy Technician

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