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Applications Administrator II, IT Lab Applications

Robbinsdale, MN, Remote MN/WI

About North Memorial Health

At North Memorial Health, you're part of an inclusive health family that is rooted in our values of relationships, inventiveness, and accountability. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower customers to achieve their best health.

About this position

This position is hybrid remote; working from home and onsite.

The Application Administrator II is an application design and configuration analyst for vendor-purchased and NMHC developed applications. Acts as liaison with designated department super users, application vendors, educators, and support staff regarding application upgrades, service requests, and optimization. The Application Administrator II will generally focus on one primary area of expertise, often being cross-trained on a related application. Application focus areas include: patient access, revenue cycle, clinical, ancillary department and/or administrative or corporate applications. This position will function as an application team member, often taking work direction from the IT Application Administrator Lead or IT Project Manager. The Application Administrator II works closely with the IT Resource Educators and in conjunction with Infrastructure Services staff and Customer Support staff to maintain, optimize and support the application system environment.

 

What we’ll expect from you

• Proactively participates in IT workflow processes including 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management and 4) IT Project Management.
• Analyzes customer support issues to identify application and system problems and possible solutions in a timely and accurate manner. Works closely with IT Systems Analysts, IT Resource Educators, and IT Customer Support staff to provide application support.
• Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities.
• Accountable for application configuration during application installation, implementation, enhancements, and roll-out. May perform basic project planning and management.
• Understands workflows with the objective to provide application and Reporting Workbench reports to meet business owner needs. Works with Measurement & Reporting staff to align workflows for Clarity/BOE reports.
• Participates in downtime, communication and recovery process activities for application environments.
• Plans and documents test scripts, executes, and tracks results of testing programs in support of application processes and quality control.
• As Access Control Administrator for assigned applications, grants, revokes or changes computer access as requested and approved per North Memorial policies and procedures.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list. • Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• BA/BS in information technology, healthcare or related business or a Certified/Associate degree with 3 years of related application use with business or healthcare work experience, or 5 years of related application use with business or healthcare work experience.   

Experience, Knowledge, Skills, Abilities 

• Minimum of 3 years in a healthcare related field, using information technology in daily operations.
• Revenue Integrity - EPIC certification is required.
• Demonstrated analytical critical thinking skills for process development or problem resolution.
• Demonstrated customer service methodology and accountability.
• Knowledge of healthcare processes and application system coordination.
• Knowledge of database structure and reporting techniques and tools.      

Licensure/Certification(s) Mandatory

• Maintained professional/clinical competence, certification and/or licensure as applicable.
- NMHC Standard
• Certified training, followed by demonstrated competency certification in applicable software within six (6) weeks of class completion.
- NMHC Standard
• Revenue Integrity - EPIC Certification.
- NMHC Standard

Licensure/Certification(s) Mandatory where Applicable

    

Licensure/Certification(s) Preferred

    

Posting Date:


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EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: 763-581-6947. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: 763-581-6947.


INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy



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North Memorial Health has always provided an equal opportunity for me to excel within this organization while pursuing a passion to help others with the support of a true team!Robert, North Memorial Health Pharmacy Technician

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