North Memorial Health Career Portal

More than coworkers. A health family.

Find a career at North Memorial Health.

Explore North Memorial Health

Quality Resource Specialist- Ambulance Services

Brooklyn Center, MN

About this position

Maintains a quality assurance/improvement program designed to monitor and improve the quality of care provided to all age customer populations. Assists in the coordination and maintenance of staff development and education related to quality and compliance with guidelines and quality initiatives. Requires ability to work with mangers in all NMAS regions.

 

What we’ll expect from you

• Collaborates with the Quality Supervisor to coordinate review process for assigned area as outlined by system process.
• Assists with evaluation, analysis and process improvement.
• Provides feedback, work plans, other necessary oversight to customer care providers, FTOs, Preceptors, other clerical staff on quality related issues and collaborates with the area manager when related issues require performance improvement.
• Reviews customer care related to quality initiatives as necessary in cooperation with Quality Supervisor, Manager or Supervisor in regions.
• Reviews quality process data collection and generates reports as needed.
• Participates in identification, planning and teaching of continuing education topics as assigned.
• Collaborates with the Quality Supervisor, Medical Director and others on the following: Monitoring of various programs related to Quality Assurance/Improvement; Planning and coordination of annual skills; Coordinates the Field Observation and internship programs; Coordinates the maintenance of the ambulance licensing manual; Maintains current personnel roster as outlined by systems standards; Participate in state inspections; Coordinates processes to continuously improve the Field Training Officer (FTO), Preceptor and NMAS orientation programs.
• Maintains clinical experience through the delivery or observation of pre-hospital care.
• Performs field audits as requested.
• Participates in maintaining all staff personnel certification and/or licensure information, education records and/or continuing education files in accordance with established system standards and certifying agencies requirements
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.

• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• Bachelor's Degree in EMS, Nursing, EMS Education, or similarly related field, or four (4) years of experience in an Advanced Life Support Paramedic System required.
• RN or EMT-P License.   

Experience, Knowledge, Skills, Abilities 

• Minimum of three (3) years ALS experience working as a Paramedic or RN in a pre-hospital EMS setting.
• Previous quality assurance experience preferred.

• Experience working with computers required. Prefer experience with Microsoft Word, Access, Excel, PowerPoint, and Google Docs.
• Ability to multi-task.
• Proficient in oral and written communication using English language sufficient to perform functions of the position.      

Licensure/Certification(s) Mandatory

• Current RN License or state EMT-P license or able to obtain within 30 days of hire, prefer NREMT-P certification
- NMHC Standard
• Current Class D driver's license in state of residency with acceptable driving record
- NMHC Standard    

Posting Date:


EEO/AA STATEMENT

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact Allison Gibbons, Manager, Talent Acquisition at 763-581-2993. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact Human Resources at 763-581-2963.


INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy



North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.

Explore North Memorial Health

A culture of unmatched customer service

Purpose, meet passion. North Memorial Health is big enough to allow for professional and personal growth, but small enough to see your dedicated work driving change.

Explore North Memorial Health

A culture of unmatched customer service

This isn’t healthcare as usual. We support our team members in developing inventive approaches to achieving our customers’ best health and wellbeing. Here, every team member can make their mark, and that’s the way we like it.

Explore North Memorial Health

A culture of unmatched customer service

More than a workplace — a health family. North Memorial Health offers a competitive and comprehensive benefits program to support team members through health, financial, career growth and work/life balance.

Explore North Memorial Health

A culture of unmatched customer service

Ready to be inspired? Join an empowering, supportive, and responsive environment that delivers unmatched experience to customers across the Twin Cities. Join our health family at North Memorial Health.

Picture of Robert, North Memorial Health Pharmacy Technician
North Memorial Health has always provided an equal opportunity for me to excel within this organization while pursuing a passion to help others with the support of a true team!Robert, North Memorial Health Pharmacy Technician

Already have an account?

Login to view your applications, set up alerts and more.