About this position

Provides language services for non-English speaking clients to assure understanding between medical and hospital team members, customers or customers' families during hospital stays or clinic visits.

What we’ll expect from you

• Provides accurate verbal and written interpretation/translation services for customers, family members, team members and others.
• Shares relevant cultural information with all parties involved and assists all speakers in reaching a mutual understanding.
• Provides non-complex documentation translation services from English to a non-English language and vice versa as needed.
• Assists in the preparation of correspondence, policies/practice, case documentation, statistic forms, billing, communication materials, etc as needed.
• Schedules external interpreter services as needed.
• Accepts other duties as assigned to promote the accomplishment of organizational goals.
• The team member is accountable to demonstrate proficiency for the skills outlined in the appropriate position skills list.
• The team member is accountable to maintain skill proficiency, including improvement where deemed necessary, and upgrading any additional or new skills on the appropriate position skills list.

• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member related information as needed to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Interested? Here are our requirements

Education

• High School diploma or GED required. Some general college preferred.
• Completion of formal medical interpreter training program of at least 40 hours required.
• Must successfully pass the assessment on verbal proficiency at the Advanced mid-level in both English and any other languages that the interpreter will be interpreting by the American Council on the Teaching of Foreign Language. Assessment given as part of interview process.

Experience, Knowledge, Skills, Abilities 

• Two (2) years interpreting experience required, with 1 year medical preferred. 

• High-level proficiency in reading, writing and speaking English and the target language(s).
• Combination of academic training in diverse fields and experience in medical terminology in both the target and source languages.
• Knowledge of the National Coalition of Interpreters in Health Care (NCIHC) interpreter code of ethics and standards of practice.
• Knowledge of specialized terms and concepts used frequently in the provision of services.
• Cultural awareness and competency.
• Ability to work evenings/nights/weekends as necessary      

Licensure/Certification(s) Mandatory

• Requires National Certification ( CMI, CHI, or Core CHI), if not must obtain within 12 months of hire.